Why do you need CRM application?

Customer Relationship Management refers to the strategy, processes, and systems, used to manage a company's interaction with customers, users, and sales prospects.

CRM systems enable businesses to streamline and better manage their customer interactions.

CRM systems help increase sales, enhance marketing, and improve customer service and support.

CRM will help you to automate and manage a wide range of business activities, particularly those that deal with customers and sales prospects.

CRM Application

CRM App

ICTFOX CRM system provides you everything you need for bussines process management which help in tracking your sales, marketing and support processes. Our system very easy to use. You will have only a short learning curve to do everything. Also we are able to integrate the CRM in your business processes quickly.

Sales Process:

Empower your sales teams with tools that help them learn more about your customers, spend more time on high value activities, and build lasting customer relationships from anywhere in the world.

Every record in ICT FOX CRM is easy to search for and modify, and is structured like a portfolio, so that any associated information is also easy to find. Whether you're looking at leads, customers, organizations, or opportunities, see all of the related notes, email communications, campaign engagement histories, documents and beyond in an easy to read and modify view.

Calendar and Task Management:

Use the CRM calendar to create, assign, and manage tasks and events associated with opportunities, customers, cases, or other records. Set calendar visibility between employees and managers, and configure event alerts, from in-window pop-ups to emails.

Support Management:

Whether you handle customer service or support cases via email, over the phone, or directly through ICT FOX CRM ticket management system gives you a single place to collaborate and keep track of the issues that matter most to your customers. Additional features allow you to automatically create tickets from emails, and to notify your team and update records as changes occur.

Self-Service Customer Portals:

Impress your customers with a professional, tailored self-service portal where they can see recent deals and documents, communicate, and submit requests for support, enabling a more personal relationship that fosters customer loyalty.

Email Marketing:

In just 4 steps, target, build, and send beautiful, relevant emails to your leads and customers that drive action, then view audience engagement to see what grabs their attention and build increasingly successful future campaigns. Finally, empower prospect and customer facing teams with engagement information and insights to help them better identify interests and drive new revenue opportunities.

Project Management:

Create projects associated with customers or support cases. Set project milestones and assign tasks to users or user groups. As the project progresses, use the comment system and file attachment to keep everything together, and along the way, keep track of progress and recent events on the summary page.

Document and File Management:

Store and organize files using the CRM document management system. Associate files with opportunities, projects, or other records, and disseminate files directly through emails.

Teams & Access Control:

Control the organizational hierarchy and team structures. Use it to enable managers to see employees' calendars, and to determine who can access various CRM areas and see, edit, and delete records.

Inventory Management:

Organize and keep track of your product volumes and services, use price books to set different pricing rules for different customer groups, use purchase orders to place orders for products from associated vendors, and send and track e-payment and other payment requests for goods and services.

Reporting:

Pull data together from any field of any record in the CRM using reports. Segment the data using conditional filters, or export the data via CSV or XLS for further analysis.

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